By Danny Miller and Isabel Le Breton-Miller
Book Review by Mike Powers and Herb Rubenstein, President, Sustainable Business Group
The book, Managing for the Long Run, explores family controlled businesses (FCBs) – businesses, whether public or private in which a family controls the largest block of shares or votes and has one or more of its members in key management positions. The book proposes that the “great” FCBs can teach managers valuable lessons about achieving an enduring competitive advantage. Although conventional thinking asserts that FCBs, by their very nature, are rife with the potential for conflict. It is this unique nature that allows FCBs not only to succeed, but also to endure.
The authors point out that “the book is not about the average family-controlled business, but about the great ones – large, old companies that have achieved market share leadership.” The “great” FCBs tend to demonstrate four driving priorities termed “the four C’s” (Command, Continuity, Community, Connection), each of which give rise to a “thematic set of remarkable policies and practices”.
These driving priorities, and the practices they engender, blend together to support certain strategies common to FCBs. The book discusses four of these strategies in detail: brand building, craftsmanship, superior operations, innovation, and deal making. Note: The four C priorities and their elements must work in concert as complimentary elements, each counterbalancing the other so that one does not dominate.
The book suggests that problems arise “as a result of mismanaging the four C priorities – the majors, or focal organizational priorities, and the complimentary priorities that offset excess and ensure resilience and balance,” and identifies three error types:
• Type 1: Some elements of a major priority became dangerously excessive,
• Type 2: Some elements of a C priority weaken,
• Type 3: A complementary priority erodes.
The authors conducted two studies, an initial pilot study “that identified the common FCB practices and many of the driving priorities and practices”, and a later more in-depth study referred to as the current study. A series of filters was applied to identified FCBs resulting in a final 40 company sample. (Note: J.P. Morgan was later added to this sample for a total of 41.)
The data gathering process included assemblage of extensive files for each company. “Secondary data were collected in the form of a series of articles and books that recounted key facts and decisions regarding a company’s mission, goals, policies, strategy, leadership, culture, administrative practices, competencies, challenges, and performance.” In addition, certain executives, consultants, customers, and partners of 10 of the 41 firms were interviewed, providing mostly context and “a sense of the firm’s mission, values, strengths, and weaknesses.” (240) Information regarding the actual strategies and practices of the 41 were derived from secondary sources. (240) The incomplete nature of the aforementioned interview process could be considered an empirical weakness in the study, which could have affected the overall results.
FCBs highlighted in the book include:
• Adolph Coors Company
• Bechtel Group, Inc.
• Bombardier Inc. (Canada)
• Cargill, Incorporated
• Corning Incorporated
• The Estee Lauder Companies Inc.
• Fidelity Investments
• Hallmark Cards, Inc.
• J.P. Morgan & Co., Inc.
• J.R. Simplot Company
• L.L. Bean
• Levi Strauss and Co.
• Motorola, Inc.
• Nordstrom, Inc.
• Olympia & York Developments Ltd. (Canada)
• S.C Johnson & Son, Inc.
• Tetra Pak AB (Sweden)
• The New York Times Company
• The Timken Company
• Tyson Foods, Inc.
• W.L. Gore and Associates, Inc.
• Wal-Mart Stores, Inc.
“A business concerned with short-term profits will try to exploit its employees. But for a company in it for the long run, the more it invests in its people, the more it will reap from them.” – Francois Michelin
Rather than focusing on the special challenges of FCBs, the book concentrates on the valuable lessons FCBs have to offer, such as:
• Leadership that is independent and courageous rather than imprisoned by quarterly financial targets
• Strategies that are focused on and orchestrated for long-run capabilities, rather than distracted by tangential opportunities
• Cultures that are cohesive, caring, and single-minded, rather than individualistic or bureaucratic
• Enduring, win-win relationships with the external environment, rather than fleeting transactions with it.”
In essence, the book is about the “revealed priorities and remarkable practices of great FCBs and how today’s managers can develop and configure them to build powerful strategies that produce competitive advantage.”
About the Authors
Mike Powers is a consultant to the Sustainable Business Group.
Herb Rubenstein is the President of Sustainable Business Group, a consulting firm to businesses and has its headquarters in Denver, Colorado. He is the co-author of Breakthrough, Inc.: High Growth Strategies for Entrepreneurial Organizations (Financial Times/Prentice Hall, 1999) and Leadership Development for Educators (Rowman and Littlefield, 2009), and the author of Leadership for Lawyers, 2ed. (American Bar Association, 2008), plus over 100 articles on business strategy, entrepreneurship, leadership, and improving how organizations function and deliver value.
He also served as an Adjunct Professor of Strategic Planning George Washington University, and has been an Adjunct Professor of Entrepreneurism at George Mason University and Colorado State University. He has his law degree from Georgetown University, his Master of Public Affairs from the LBJ School of Public Affairs, a graduate degree in sociology from the University of Bristol in Bristol, England and was a Phi Beta Kappa/Omicron Delta Kappa graduate from Washington and Lee University in 1974. His email address is firstname.lastname@example.org and he can be reached at 303 592-4084. For more information about the Sustainable Business Group, see www.sbizgroup.com.